How to Use the Patient Portal

The portal is found on BearPAWS and has a number of functions.You can use the Patient Portal to:

  • make an appointment
  • cancel an appointment
  • send a Secure Message (an encrypted email) to your medical provider
  • view patient education materials on a variety of subjects
  • view, download, and print commonly needed forms
  • NEW STUDENTS ONLY - complete Health History Form, Meningitis Response Form, and Tuberculosis Questionnaire

Please call Student Health Services at (315) 267-2377 if you experience any technical problems with the portal. There are five tabs across the top of the home page, just under the red SUNY Potsdam logo:

Home Tab:

  • Basic information about the portal
  • To Do List – these are items that need your attention to complete, such as "Forms" and "Messages."
  • Upcoming Appointments – this is where you can see a list of your upcoming appointments and is where you cancel appointments, if necessary.

Appointment Tab: 

Use this tab to make an appointment at Student Health Services

  • On the "Home Page," choose the "Appointment" tab just under the red SUNY Potsdam logo
  • Follow the instructions in the box entitled "Schedule an appointment at Student Health Services."
  • By default, you will search for unfilled appointments on the day of your search.
  • Available appointments will appear on the right of the screen.
  • If no appointments are available, click on another date in the calendar on the left of the screen.
  • To choose an appointment time and date, click the green "Select" button.
  • Complete any online forms, on the Home Page, that are associated with your appointment reason.
  • Please remember that canceling appointments happens on the "Home" tab under "Upcoming Appointments."

Forms Tab:

  • Forms that are required to be completed by new students can be found here.See the "Health Requirements for Attending" page on this website before submitting these forms.
    • Meningitis Response Form
    • Tuberculosis Questionnaire
    • Health Information form
  • Forms that any student may need to use can be found under "Downloadable Forms:"
    • Immunization Exemption Form
    • Printable Meningitis Response Form
    • Proof of Immunization Form
    • Release of Protected Health Information Form
    • Request for Release from Mandatory Health Fee

Messages Tab

Use this tab to send and receive Secure Messages with your medical provider. Unlike regular e-mails, these messages are encrypted, confidential, and become part of your medical record.

  • Select "Inbox" to read new messages that have been sent to you.
  • Select "Compose New" to send a new message to the medical provider of your choice.
  • Select "Sent" to see the messages you have already sent.

Education Tab

Choose this tab to read patient education materials.

  • Choose from a selection of education materials grouped by organ system
  • Choose "My Documents" to re-read the patient education materials you have been given during your appointments at the clinic.